How to create and verify my Anycoin Direct account

Introduction

After creating your account, you decide to which level you want to upgrade your Anycoin Direct account. Each level has a corresponding limit. In the image below you can see a quick overview of all the levels and limits. You can stop at any level/limit that suits your needs! If you choose to reach level 5 directly, you can read our fast verification guide for more information.

 

Level Limit 24 hours Limit weekly
Level 5* €5000* €25.000
Level 1 €100 €250
Level 2 €400 €1000
Level 3 €1.000 €1.500
Level 4 €1.500 €5000

Level 5*

The limit for level 5 varies between payment methods. For a detailed overview regarding limits, please check the following guide.  

Step 1: Creating an account on Anycoin Direct (level 1)

On our website you can create an account by clicking ‘Register’ in the top right corner. In the next screen we ask for the following basic information; name, address and email. Please make sure that this information is correct. A confirmation email will be sent to the email address that you entered. In this email you will find a link and an activation code. Open the link or enter the code in the ‘Token’ field. This will activate your Anycoin Direct account.

Wrong address or fake name

Registering a wrong address or a fake name can result in ‘blocked’ orders. The name of your Anycoin Direct account should correspond with the name present on your official, government issued, ID card, passport or driver's license as well as your personal bank account.

Step 2: First successful order and phone number verification (level 2)

Two requirements are needed in order to become level 2:

  1. A successful first order 
  2. A verified mobile phone number

Seven days after this first successful order, your account will automatically be upgraded to level 2. You can verify your mobile phone here. The country code and the additional ‘0’ are not needed when entering your mobile phone number.

Example: If your phone number is 020 1234 5678, you fill in your number as presented in the picture below:

text_token.png

After submitting your mobile phone number, you will receive a four-digit code from the sender ‘Anycoin’ in the form of a text message:

 

Scr_Account_TextMessage.png

Enter this code in the box as presented below, this box will automatically appear after sending the four-digit code to your (mobile)phone. After clicking ‘Next’ your phone number is successfully verified:

3.png

 

If you do not receive a text token, please contact our live support through chat or a new support ticket

 Step 3: Uploading an identification document (level 3)

Three requirements are needed in order to become level 3:

  1. A successful first order
  2. A verified mobile phone number
  3. An official government issued, identification document

Fourteen days after this first successful order and approval of the identification document, your account will automatically be upgraded to level 3.

The following documents are accepted:
  • Government issued passport
  • Government issued identification card
  • Government issued residence permit

You can upload your identification document here.

The document needs to have the following requirements:
  • High-quality (max. 4mb)
  • In colour (no black and white)
  • A valid document (not expired)

How to upload?
Go to your account dashboard and click on the blue 'upgrade' button or click here. Click ‘browse’ on the right side of level 3 and upload your document as a .jpg, .jpeg, .png or .pdf file extension. After successfully uploading your document, you should see the following message: “Waiting for confirmation”.

5.png 

Unlocking SEPA/Giropay

Once the ID documents have been approved, the following payment methods will be unlocked:

  • SEPA
  • GiroPay

Uploading these documents can be done on any level, even level 1!

 

Step 4: Uploading a proof of residence (level 4)

Four requirements are needed in order to become level 4:

  1. A successful first order
  2. A verified mobile phone number
  3. A verified government issued, identification document
  4. A proof of residency

Fourteen days after this first successful order and approval of the proof of residency document, your account will automatically be upgraded to level 4.

In order to confirm your address we ask you to upload a proof of residence. The document should clearly state your name, address and a recent date (no older than three months). If you can not provide us with a proof of residence because you receive all your mail online, uploading a screenshot is not permitted. Downloading a .pdf (from a telephone- or electricity bill) and uploading it into your Anycoin Direct account is allowed. As soon as both documents (ID + Proof of residency) are approved by our compliance department and your first order is at least 14 days old, your account will be upgraded to level 4. 

Suggestions for a proof of residence:
  • Utility bill
  • Monthly phone subscription
  • Current bank statement
  • A receipt or bill of a (web)shop order
The following requirements must be met:
  • Your name and current address
  • Date of issue
  • No older than 3 months
  • Digital/Printed (not handwritten)
  • High quality scan or photo
The following document are not allowed as a proof of residency:
  • ID card or passport, with the address written on the backside.
  • Handwritten documents.

How to upload?
Go to your account dashboard and click on the blue 'upgrade' button or click here. Click ‘browse’ on the right side of level 4 and upload your document as a .jpg, .jpeg, .png or .pdf file extension. After successfully uploading your document, you should see the following message: “Waiting for confirmation”.

 

Step 5: Video verification on Linkello (level 5)

The final step can be completed via our Linkello video verification. Due note, that all previously mentioned documents need to be verified before proceeding with these final instructions:

  1. Start a live-chat

    Open a live-chat with our support team by clicking on the green ‘Chat’ button. You can find the chat-button on the homepage in the bottom right corner. Enter your name, your email address that is registered to Anycoin Direct and mention that you want to start the video verification.

  2. Open Linkello via the unique link:

    Our Support team will send you a unique verification link (Linkello), which you need to click on. A new tab will be opened where Linkello will ask you to enable your camera. Accept and start a video call with one of our agents. 

  3. Follow the instructions:

    Once the video call is set up, you need to follow the instructions of our support team. During this call, you need to present the same identification document that you have uploaded on your Anycoin Direct account.

Once the video call is set up, you need to follow the instructions of our support team. During this call, you need to present the same identification document that you have uploaded on your Anycoin Direct account.

Warning!

Anycoin Direct will provide you with a Linkello link through our official chat. We will never provide this link via any other channel. 

Thank you for using Anycoin Direct! If you still have any questions regarding the verification process or any question in general, do not hesitate to contact us through live chat (bottom-right on every page of our site), email (support@anycoindirect.eu), support ticket or by giving us a call (+31 (0) 413 747 174)

Was this article helpful?
10 out of 10 found this helpful

Comments

0 comments

Article is closed for comments.