There are different levels of verification. With each step you need to upload certain documents that provide us more information. For level 3 and 4, we ask for a copy of an official identification document and a copy of your proof of residency. These documents need to be approved by our compliance department. We strive to do all the verification's within two hours (during office hours). During very busy days, it could take a bit longer. If you want to verify your documents right away, you can always contact our live chat for direct support.